سياسة الاستبدال والاسترجاع

We strive hard to earn your satisfaction and always seek to gain your trust and comfort during your shopping from Dukhoon Walid. The store may choose to accept or not accept or cancel your order in some cases, for example if the product you wish to purchase is unavailable or if the product was priced incorrectly. The website will refund what you paid. Product exchange and return policy: The customer has the right to return the order within 7 days if the products have not been used, benefited from, or opened, and the shipping and return fees will be deducted from the order value. To exchange the product, it must be in good condition, wrapped in its original packaging, and the customer must not have used or benefited from the product. The store has the right to inspect the product before exchanging or returning it. In case of a defect or error, the customer will be compensated. What are the procedures if a different product than the ordered one arrives? The incorrect product will be returned, and the correct product will be shipped, with the store bearing the shipping cost. If the order is not received from the shipping company and is returned to Dukhoon Walid again, and the customer wishes to get a refund, the customer bears the shipping fees both ways, which will be deducted from the order value. If the customer wishes to resend the order, they will bear the shipping fees again. How can I refund the amount I paid? The amount will be refunded after the product reaches us and its condition is verified, then the amount will be transferred to your account within 1 - 14 days. International orders cannot be exchanged or returned.